Desku is an AI-powered unified omni-channel platform that offers helpdesk software, live chat software, chatbots, and a knowledge base. It also includes marketing and automation features, a messaging inbox, and a broadcast module. Desku aims to revolutionize customer communication by delivering personalized and tailored experiences for each unique business. It is an all-in-one CRM software that is the most comprehensive solution for businesses, offering accurate reporting and analytics to gain valuable insights and improve support strategy.